and conditions for online sales of willow products
JPR Environmental Sales
Our contact details:
Telephone 01453 822 584
JPR Environmental is the trading name of Slimbridge Wetland Plants Ltd, registered in England and Wales, company number 04598972, registered office 14 Burdett Road, Stonehouse, Gloucestershire GL10 2JW
VAT Registration Number 762 5451 26
Making a purchase
Making a purchase could not be easier, go to Online Shop, add the items you want to your shopping cart and click on "Checkout" once you have finished your selection. You will be asked for a few details that we need to be able to satisfy the order. We accept Visa, Delta, MasterCard, Solo and Maestro. You may give us your credit card information by phone or over the internet. We will not collect payment from your card until we are ready to despatch your order.
During the willow cutting season, December to March, we aim to deliver your order within 1 to 2 weeks. Certain items take longer.
However, all goods will be delivered within 28 days. If you need your goods delivered by a particular date, please contact us by telephone or email to let us know.
For orders made from the UK or the European Union, 20% VAT is
added. Tax is included in all prices quoted on the site including delivery.
We guarantee your satisfaction. If you are not satisfied with
the product, please contact us within 7 days so that we can arrange
a refund or replacement.
We guarantee that every transaction you make at our shop will be 100% safe. Transations are all made via a secure https connection and the padlock symbol will become visible when you are put through to our payment service provider, SagePay.
The EU Commission's Online Dispute Resolution (ODR) Platform
If a customer encounters a problem with an online purchase from JPR Environmental and it is not resolved to their satisfaction, they can submit a complaint online through the ODR Platform in the language of their choice. Follow this link for more information: Online Dispute Resolution.
We will use and store your personal data to fulfil your order. We will not disclose your data to any third party unless required to by law.
If you need to reach us, please email us on email@example.com,
alternatively, you can call on 01453 822 584.